| About
Us
The History of SMRT Taxis
SMRT Taxis
was rebranded on 10 May 2004. Formerly known as TIBS Taxis,
the company became a wholly-owned subsidiary of SMRT Corporation
on 11 December 2001 when TIBS Holdings merged with SMRT Corporation.
Inaugurated on 7 December 1989, the company
had an initial fleet of 50 taxis. SMRT Taxis has been growing
at a steady rate since 2001. It currently has a fleet of 3000
taxis.
Visit Us
We welcome you to drop by for a visit
at our office located at:
 |
60 Woodlands Industrial Park E4
Singapore 757705 Tel: 6369 0111 |
Our
Mission
To
be the customers' choice
by providing a safe, reliable and friendly travel experience
that is enhanced through convenient and innovative services.
 SMRT
Taxis holds the distinction of being the only company to operate
a fleet of entirely large capacity taxis. In addition to its
fleet of roomy Nissan Cedric and Toyota Crown taxis, the company
also operates the world-famous London Taxis and Mercedes Taxis.
SMRT Taxis English-speaking drivers are the only ones in the
industry who don uniforms.
 SMRT
Taxis offers Prestige on its
fleet of London Taxis, which can seat five adult passengers
comfortably, and also on its fleet of Mercedes Taxis in a move
to establish an up-market, quality-conscious market sector.
In 1991, the company launched a Corporate Client Taxi Service
to provide a more comprehensive range of services to our customers.
The service offers credit payment and the convenience of a consolidated
monthly bill. This service provides our clients with easier
management of their organisations transport claims.
The Team At SMRT Taxis
SMRT Taxis has developed and trained a whole team of qualified
personnel to serve the various needs of our internal and external
clients.
The Driver Sales team, together with our Driver
Affairs team in the organisation are with the responsibility
of ensuring that the best drivers in the industry are selected
to serve our customers. They are also responsible
for managing the conduct, and standard of customer service
and cleanliness in all our taxis.
 To
provide our drivers with a one-stop service centre, our Sales
and Services Department has set up a Customer
Service Centre to cater to the various needs of our drivers.
At the Centre, our drivers will be attended to by a team of
knowledgeable and friendly staff.
SMRT Taxis has a whole range of services to cater to the different
needs of our customers. The Corporate Sales team is
constantly developing new range of services and products
to meet the expectations and needs of our customers. With
our wide selection of Personalised
Service, we are confident that customers will find something
to suit their transportation needs.
 SKYTREK
is a sophisticated system specially design to provide a hassle-free
taxi booking service for our customers. To manage and cater
to the large influx of daily bookings, the staff at the SKYTREK
Call Centre are trained to provide quality services to both
our customers and drivers. We also launched the Singapore's
first Real-time, On-line taxi booking service at www.etaxis.com.sg
and implement SMS-A-Taxis,
which are revolutionary ways of booking a SMRT taxi.
SMRT Taxis believes strongly in listening to our customers.
This will allow us to improve our level of customer service.
We welcome all feedback and suggestions on how we can serve
you better. You can call us at 6369 0111, or email us at taxisfeedback@smrt.com.sg
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Our Achievements
Since 1990, when SMRT Taxis first started operations, we have been receiving various kind of awards and accolades marking our commitment to customer service and business excellence.
We invite you to walk down memory lane with us and we will stop at some of the milestone and share with you the awards we have received so far. Click here.
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A Career With Us
A career with SMRT Taxis is one that is both exciting and enriching. You will be able to experience all aspects of the taxi industry, and be part of the force that shapes Singapores transportation services. We are looking dedicated individuals to fill positions in both the staff and driver team. Staff and Driver Recruitment.
However, if you want to join us as a driver but do not have a vocational driving licence, do not worry, just click Application for Taxi VL.
 SMRT
Taxis drivers are one of the best in the industry and the large
number of commendations they have received over the years, have
reaffirmed their commitment towards providing the highest level
of service to our customers.
Take a stroll down our Drivers Hall of Fame and you will be convinced that excellent services will always be remembered.
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Leveraging on Technology
SMRT Taxis has always place great emphasis on technology and since our inception in 1990, we have been continuously exploiting technology to enhance our customer service.
SKYTREK System
SMRT Taxis revolutionalised taxi booking service, when we introduce SKYTREK in 1995. It is a fully automatic vehicle location and despatch system combining Interactive Voice Response (IVR), satellite tracking of taxis using Differential Global Positioning System (DGPS), wireless data communication and Computerised Despatch System (CDS) technologies.
 Every SMRT taxi has its location updated from time to time by the GPS and when a call comes through, it is connected directly to the file and despatch server, which immediately and automatically locates the nearest available SMRT taxi to the customer.
www.etaxis.com.sg
With our SKYTREK system in place, we went on to develop the worlds first real-time, on-line Internet taxi booking service at www.etaxis.com.sg. Our customers are now able to book a taxi anywhere in the world so long as they have access to the Internet.
SMS-A-Taxi
Not resting on our laurels, we went on to develop SMS-A-Taxi where our customers are able to book a SMRT taxi using the Short Message Service (SMS) of their mobile phones. Mobility has taken on a new dimension with this new service.
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